QuienFue Terms and Conditions

These Terms form an agreement between you and Tecopas LLC, organized under the laws of the State of Delaware, United States, concerning QuienFue, its websites, applications, communications, games, public inboxes, assisted delivery, and related features. If you use the Service for another person or organization, you represent that you have authority to bind them.

When creating an account, you must expressly check the acceptance box. As evidence of the electronic agreement, we record your user, the versions of these Terms and the Privacy Policy, date and time, language, and signup source. This acceptance is separate from optional analytics or marketing consent. The Privacy Policy describes how we process data; acknowledging it does not constitute consent for processing that must rely on another legal basis.

If you do not accept these Terms, do not use the Service. Certain features may include specific terms disclosed before use; if they conflict with these Terms, those specific terms control only that feature.

You must be at least 13 years old. If you have not reached the age of legal majority where you live, you must have permission from a parent or legal guardian. You must never use QuienFue if you are under 13.

Rewards classified as sexual or adult-sensitive may be opened only by an authenticated person who declares that they are at least 18 and expressly consents for that letter. This declaration is not documentary verification of identity or age. We may apply stricter limits where local law requires them.

You must provide accurate information and keep it current. You may authenticate through email with a one-time code or through enabled providers such as Google. You are responsible for protecting access to your email, device, and account and for notifying us if you suspect unauthorized use.

You may not sell, transfer, rent, or share an account to evade limits or enforcement. We may require renewed authentication or reasonable checks to protect an account, claim a letter, open a private reward, purchase credits, or perform a sensitive action.

QuienFue lets a sender create a letter with clues so another person can discover who sent it. Depending on available features, a letter may be delivered by email, through assisted social delivery on Instagram or WhatsApp, or through a public inbox linked to a profile.

A recipient may react, reply, use included clues or paid assistance, and solve the game. Some experiences can be played without creating an account; others require authentication to bind the letter to the recipient, claim it, or access a private reward. Beta, future, or unavailable features are not part of a service commitment.

The sender's identity remains hidden from the recipient until it is revealed under the game rules or through an authorized action. We do not promise absolute anonymity: Tecopas LLC processes account and delivery data and may provide limited access to providers, authorized reviewers, or authorities for operational, safety, or legal reasons.

A sender may not play, consume clues, or alter progress on their own letter. A recipient may not bypass the game, access internal data, or identify a sender through technical abuse. Possession of a link alone does not create a right to view a reward or claim a letter bound to someone else.

If you enable a public profile or inbox, its address, username, bio, image, preferences, and counters you choose to display may be publicly visible and shareable. Sending a public-inbox letter requires an account and is subject to moderation and anti-abuse limits.

A public inbox does not make individual letters, replies, private rewards, or author identities public. You decide where to share your link and may pause new letters without losing prior history.

You retain any rights you have in messages, clues, replies, images, names, contact details, and other content you provide. You grant us a worldwide, non-exclusive, limited license to host, copy, technically transform, moderate, display to an authorized recipient, transmit, back up, and delete that content solely to operate, protect, and improve the Service, follow your instructions, and meet legal duties.

You represent that you have the rights and permissions required to share the content; recipient details are accurate and lawfully obtained; and you do not infringe privacy, publicity, intellectual property, or other rights. The license ends when content is deleted, except for backups, safety records, or legally required retention.

We may analyze text and images using automated systems and human review to identify abuse, sexual content, threats, exploitation, sensitive data, fraud, or violations. A classification may allow delivery, hold it for review, require additional consent, or block it. Automated moderation can be wrong; where appropriate, you may request review through the contact listed below.

We may inspect content as necessary to resolve reports, protect a person, maintain security, or comply with law. We are not required to disclose thresholds, models, or anti-fraud rules when doing so would facilitate evasion.

Consensual erotic or sexual content may be included only as a private reward when every involved person is an adult, consented to its creation and distribution, and the sender has the right to share it. It may be held for human review even when an automated system does not identify a violation.

The reward stays hidden until the recipient solves the letter, authenticates, declares they are at least 18, receives a clear warning, and agrees to view it. They may later revoke or hide that consent. A sender must not use intimate images obtained without permission, material manipulated to sexualize someone, age-uncertain content, or material involving minors.

You may not use QuienFue to:

• Threaten, harass, bully, intimidate, extort, stalk, humiliate, discriminate, or incite violence or hatred.
• Share, request, or facilitate sexual material involving, depicting, or appearing to involve minors.
• Distribute non-consensual intimate images, coercive sexual content, exploitation, trafficking, abuse, or secretly obtained material.
• Publish another person's private data, impersonate someone, infringe publicity or intellectual property rights, or facilitate stalking or doxxing.
• Send spam, malware, scams, unauthorized advertising, manipulate payments, evade limits, or access another person's account, letter, or reward.
• Carry out illegal activity or expose Tecopas LLC, providers, or users to unjustified risk.

We may block content, stop delivery, restrict features, preserve evidence, suspend or terminate accounts, and make legally required reports. Severity, repetition, and context determine the response; a severe violation may result in immediate suspension.

We do not guarantee that an email reaches the primary inbox, a social profile accepts messages, WhatsApp or Instagram permits delivery, or the recipient opens, replies to, or completes a letter. Social deliveries are manually assisted and may require the recipient to first agree to receive a communication.

Carefully review email addresses, phone numbers, and usernames before confirming. We may technically validate an email, but validation does not establish that it belongs to the intended person. Sender-provided errors, spam filtering, private accounts, or recipient refusal are not by themselves service failures.

Some features consume credits. Price, taxes, currency, credit quantity, and the cost of an action are displayed before confirmation. Stripe processes payments for Tecopas LLC; we do not store full card details.

Credits are a limited license for use within QuienFue. They are not money, do not earn interest, cannot be redeemed for cash, and are not transferable between accounts. Promotional credits may have separate disclosed rules. You may not initiate fraudulent chargebacks or use an unauthorized payment method.

Nothing in these Terms limits non-waivable consumer rights, including cancellation or refund rights under applicable law. Contact us to request review of a duplicate, unauthorized, or incorrectly charged purchase.

A consumed action or letter properly made available through the chosen channel does not automatically qualify for a refund because the recipient does not engage, the message reaches spam, or the supplied contact detail is wrong. If QuienFue cancels a service before performing it due to our fault, or assisted social delivery cannot be completed under its rules, we may restore the associated credits. Rejection of prohibited content may result in restoration of unconsumed credits, but does not prevent enforcement or make the content permissible. A cash refund and credit restoration are different remedies.

QuienFue depends on authentication, hosting, storage, payments, email, messaging, analytics, moderation, security, and notification providers. Their services may have outages or separate terms. We do not control Stripe, Google, Meta, WhatsApp, Instagram, email providers, or other third parties, but we select and configure providers with the goal of protecting information as described in our Privacy Policy.

QuienFue software, design, brand, logos, original text, illustrations, mechanics, interfaces, and other elements belong to Tecopas LLC or its licensors. You may use the Service only for lawful personal purposes under these Terms. You may not copy, sell, decompile, abusively automate, or commercially exploit the Service without permission.

If you send suggestions, you allow us to use them without compensation, without transferring your personal content or pre-existing rights.

We may limit, suspend, or close an account when there is a violation, risk to another person, fraud, legal demand, system compromise, or grounded operational need. When reasonable, we consider context, severity, repetition, and available review.

You may stop using the Service or begin account deletion from your profile. Termination does not eliminate outstanding obligations, claims, payment records, or provisions that by their nature should survive.

The Service is provided as available. We do not guarantee uninterrupted operation, compatibility with every device, third-party delivery, recipient response, discovery of identity, or a particular emotional or social outcome. We may correct errors, change features, and perform maintenance.

We do not use these limitations to exclude warranties or rights that applicable law does not allow us to exclude.

To the maximum extent permitted by law, Tecopas LLC is not responsible for indirect or unforeseeable harm arising from user conduct, recipient decisions, incorrect contact details, third-party outages, or use of the Service contrary to these Terms.

Nothing excludes liability for fraud, gross negligence, personal injury, data protection violations, consumer rights, or other liability that cannot lawfully be limited. You are responsible for harm resulting from content you had no right to share or unlawful use of an account under your control.

Account deletion is permanent and disables the associated profile and access. We aim to delete or unlink content and personal data as described in the deletion flow, but may retain separated minimum records necessary for payments, taxes, fraud prevention, opt-outs, security, disputes, legal defense, or compliance.

Deleting an account does not require deletion of information lawfully belonging to another person, anonymized records, or backups subject to limited deletion cycles.

We may update these Terms to reflect new features, risks, providers, or legal requirements. We will publish the version and effective date. If a change is material, we will use reasonable means to provide advance notice. Continued use after that date means acceptance unless the law requires a different form of consent.

These Terms and any non-contractual dispute related to the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. This choice does not deprive consumers of mandatory protections available in the country or state of their habitual residence.

Before filing a formal claim, both parties will seek a good-faith resolution through the contact below. If you act as a consumer, you may use the courts and administrative authorities made available by applicable law where you reside. For disputes between Tecopas LLC and businesses, organizations, or users not acting as consumers, the parties consent to the exclusive jurisdiction of state and federal courts located in Delaware. We do not impose mandatory arbitration, a class-action waiver, or a venue that applicable law prohibits for consumers.

If you believe content available through QuienFue infringes copyright or another intellectual-property right, contact apps@tecopas.com and include: identification of the protected work or right; the precise location of the content; your contact information; a good-faith statement; a statement of accuracy and authority; and your physical or electronic signature. We may remove or restrict content while reviewing a claim and terminate repeat infringers where appropriate.

A person affected by a removal may submit a counter-notice identifying the material, including a statement under penalty of perjury, contact details, and consent to any jurisdiction required by applicable law. This operational channel does not itself represent that Tecopas LLC has completed a formal designation with the U.S. Copyright Office.

If you use QuienFue on behalf of a business or organization, you agree to defend, indemnify, and hold Tecopas LLC harmless from reasonable third-party claims arising from content you shared without rights or permission, personal data obtained or used unlawfully, or deliberately illegal use of the Service, including reasonable fees and costs. Tecopas LLC will provide notice and reasonably allow you to participate in the defense, and will not admit liability or enter a settlement imposing non-monetary duties on you without reasonable consent.

If you act as a consumer, this section applies only to the extent permitted by law and only to direct consequences caused by intentional or illegal conduct attributable to you. It does not restrict mandatory rights or shift Tecopas LLC's own responsibility to a consumer.

Neither party is responsible for delay or nonperformance caused by events reasonably beyond its control, including widespread internet or provider outages, disasters, conflicts, infrastructure attacks, government measures, strikes, or emergencies. The affected party will use reasonable efforts to mitigate the impact and resume performance. This section does not eliminate payment, restoration, refund, or consumer rights that applicable law does not allow us to exclude.

These Terms, the Privacy Policy, and feature-specific conditions shown before use form the applicable agreement for the Service. If a provision cannot be enforced, it will be limited only as necessary and the remaining provisions will continue in effect. Failure to enforce a right is not a waiver.

You may not assign your account or these Terms without permission. Tecopas LLC may assign them in a reorganization, asset sale, merger, or transfer of the product, while seeking to ensure the successor observes applicable obligations. Headings aid reading and do not control interpretation.

You agree to receive operational and legal notices through the email associated with your account, within the Service, or through prominent publication when that method is reasonable for the matter. You are responsible for keeping your email current. You may send notices to apps@tecopas.com.

Email does not replace any formal notice or service-of-process requirements imposed by applicable law for judicial proceedings. Keep copies of relevant communications and receipts.

QuienFue is operated by Tecopas LLC, organized in the State of Delaware, United States. For legal questions, claims, moderation appeals, or issues related to these Terms, contact apps@tecopas.com. Where relevant, include the letter or transaction code without attaching unnecessary sensitive data.